You think ordering a car from Motability is simple?

ARD= Assessment Resource Department MO = Motability Operations GATD= Grants and Technical Department MGD= Motability Grants Department AC= Aspect Conversions

Red - concerning Fusion Blue - concerning Kangoo

28-Jul-05 Demonstration of and order completed by AC.
16-Aug-05 Letter from GATD (Motability) asking me to complete a financial help form
16-Aug-05 Letter from MO enclosing checklist for completion of early termination request
17-Aug-05 Returned completed 20 page financial help form
25-Aug-05 Visit to Inchcape Ford (Bracknell) for Vehicle condition report to be made.
09-Sep-05 Letter from MO approving early termination of contract.
27-Sep-05 Letter from GATD (Motability) asking me to complete questionnaire.
29-Sep-05 Returned completed 20 page questionare
21-Nov-05 Letter from GATD (Motability) saying application has been refferred to ARD
5-9 Dec 05 Various phone conversations with GATD (Motability) regarding the quoted 'alternative solutions'.
12-Dec-05 Wrote a letter to GATD (Motability) explaining the unsuitability of Fusion, quoted 'alternative solutions', and general time of whole process.
28-Dec-05 Letter from GATD (Motability) confirming homevisit to demonstrate useless equipment
30-Dec-05 Visit of ARD to confirm equipment is of no use.
21-Apr-06 Conversation on phone with AC & told Kangoo will take 10-12 weeks from when it is ordered from Renault
21-Apr-06 Had appointment with GP to ask if he could chase up Motability
28-Apr-06 Letter from GATD (Motability) saying application for financial help has been successful
25-May-06 Letter from GATD (Motability) confirming application for Kangoo has been successful
31-May-06 Reciept received from AC for my contribution towards Kangoo.
06-Jun-06 Letter from MO Confirming approval of application for Kangoo.
06-Jun-06 Phonecall from MO asking to confirm early termination agreement.
07-Jun-06 Arrangements made with Cowal Mobility Aids to remove hoist and hand controls from Fusion on 19 July
10-Jun-06 Copy of C11 received from MGD for Kangoo.
27-Jun-06 Letter from AC confirming Kangoo has been ordered from Renault
27-Jun-06 Visit to Deepcut Garage for quotation to repair minor bodywork damage
07-Jul-06 Copy of new C11 received from MGD.
19-Jul-06 Cowal Mobility Aids collect vehicle to romove roof-top hoist and hand controls.
21-Jul-06 Cowal Mobility Aids return vehicle having removed roof-top hoist and hand controls.
19-Sep-06 Renault Kangoo is delivered to AC by Renault
25-Sep-06 Appointment at my house with AC to re-affirm fittings inside Kangoo.
17-Oct-07 AC Collect Power-chair to ensure correct fittings go inside Kangoo.
19-Oct-07 Phonecall from Jeff Gosling company to ask about type of hand controls required.
20-Oct-07 AC return Power-chair with fitting.
26-Oct-06 Vehicle taken by AC to Jeff Gosling company (in Manchester) to have hand controls and flip up accelerator pedal fitted.
01-Nov-06 Vehicle collected by AC from Jeff Gosling company.
02-Nov-06 Vehicle undergoing valeting and being taxed.
03-Nov-06 Delivered succesfully (and Fusion taken away) 1 Year, 3 months & 6 days after application.